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User FAQs

How do go about booking online consultation?

Booking online consultation is a three step procedure.

Step 1: Schedule a consultation

Use our search feature or check group of experts to find a health professional whose profile matches your requirement. Select an expert with whom you would like to set up consultation. Raise request for consultation at one of the available time slots.

Step 2: Get confirmation

You will receive a confirmation email after an expert accepts the consultation request.

Step 3: Connect directly

You will receive an online/video consultation link along with the appointment details. Click on the link to start consultation at the booked time slot.

Do I need to register on HealthTime to be able to book an online consultation?

Yes, you need to register at HealthTime to avail online consultation feature.

Is there any registration fee that I need to pay to HealthTime?

Registration is Free of Cost on HealthTime. You would, however, need to pay for online consultation with our experts.

How do I subscribe on HealthTime?

First-time visitors get a subscription pop-up on the page. If you have cancelled the option or the notification didn’t come to your screen, you can navigate to our ‘Subscribe’ page, fill out the details and become a part of HealthTime. The whole thing is not going to take you more than a couple of seconds.

What are the benefits of subscribing and registering on HealthTime?

When you join HealthTime, you take a step towards improving health and wellbeing. We share informative stuff, almost every day and send newsletters to subscribers to help them take charge of their health. Besides reading interesting blog posts on our website, you can also book an online consultation with our experts who will guide you about how to become healthier and also address your health issues.

What is the mode of payment for booking a consultation?

You can make the payment via debit/credit card or netbanking.

I was unable to attend the online consultation, will I get a refund?

We are extremely sorry, but no refund will be initiated if you did not attend the consultation. However, a refund can be considered if a member informs about his/her unavailability at least 24 hours before the scheduled time slot.

How much time will it take for the refund to reflect in my account?

It can take upto 7-10 working days for refund to reflect in your account.

How to I find an expert on HealthTime for consultation?

Use the search bar on the website to type the name of the health category for which you are looking for an expert. Alternatively, you can browse for experts by navigating through different categories on the website.

How should I prepare for a consultation?

Preparing for consultation doesn’t require a lot of efforts at your end. Just take care of a few basics to have a seamless consultation experience. We suggest users to:

  1. Check network connectivity at least 10 minutes before the scheduled consultation.
  2. Use tablet or laptop for a bigger screen experience
  3. Attend the consultation at a place that’s not chaotic and where the background voice is minimum.

Is is mandatory to wear workout clothes during the session?

We can’t force our users, but recommend them to be appropriately dressed for the session. If you are having a consultation with a fitness trainer or yoga expert, wearing appropriate clothes will make it easy for you to do stretches and exercises more comfortably and properly.

I am unable to book consultation on your website due to technical error, what should I do?

If you find any issues with booking a consultation on our website, feel free to reach out to our customer support team.

Can't find what you're looking for?

Send us an email.Please email us your name, phone number, problem/issue and availability Mon - Fri 6am - 8pm IST.